Support
Tracker Integrations Find support and documentation for specific tracker integrations
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
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Chat and Chat Preferences FAQ
Chat FAQ :warning: Some users have reported issues where the Chat tab in games does not load. It appears that this is due to certain ad-blocker or tracker-blocking apps, particularly on Android. If you are using one of … |
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0 | 78 | November 11, 2025 |
| About the Support category |
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0 | 17 | September 23, 2025 |
| Not fully syncing/tracking |
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12 | 41 | August 31, 2026 |
| Google Health (fitbit) not syncing all steps |
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1 | 10 | August 21, 2026 |
| Active minutes subtracting from totals |
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4 | 39 | August 1, 2026 |
| Active Minutes will not show in Bingo challenges |
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2 | 40 | July 6, 2026 |
| Small bugs in challenges |
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6 | 38 | July 2, 2026 |
| Oura Integration FAQ |
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0 | 18 | June 30, 2026 |
| Google Health Integration FAQ |
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0 | 46 | June 19, 2026 |
| Steps not adding up from garmin watch |
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13 | 78 | June 17, 2026 |
| Do you need Premium to migrate StepSmash to Google Health? |
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3 | 26 | June 13, 2026 |
| Can’t see message compose window |
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3 | 34 | May 20, 2026 |
| “At least 3 people needed” shown in error |
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3 | 42 | May 20, 2026 |
| FitBark Integration FAQ |
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0 | 45 | May 20, 2026 |
| Step counter going crazy high |
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11 | 93 | May 7, 2026 |
| New here ….help! |
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1 | 42 | April 20, 2026 |
| Steps mismatch between apps |
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14 | 82 | April 3, 2026 |
| Not all steps transferred |
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11 | 93 | April 3, 2026 |
| Can't sync due to daylight saving time change |
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8 | 44 | March 30, 2026 |
| Unable to leave completed games |
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1 | 25 | March 29, 2026 |
| Garmin Fitness update being unreliable |
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2 | 43 | February 4, 2026 |
| Cannot see the board after the latest update |
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4 | 27 | January 28, 2026 |
| Active minutes from Garmin |
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11 | 99 | January 27, 2026 |
| Health Connect FAQ |
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0 | 49 | January 22, 2026 |
| How Active Minutes Work in StepSmash |
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0 | 52 | January 21, 2026 |
| Finding and Adding Friends in StepSmash |
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0 | 75 | January 6, 2026 |
| Are active zone minutes the only minutes that count? |
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5 | 70 | December 22, 2025 |
| Sync problem :( |
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1 | 29 | November 19, 2025 |
| Chat - Android App |
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2 | 37 | November 13, 2025 |
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Garmin Connect FAQ
StepSmash Garmin Connect Integration StepSmash supports syncing your activity data directly from your Garmin Connect account. Once linked, your steps, distance, and Active Zone Minutes from Garmin will automatically coun… |
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0 | 44 | October 15, 2025 |