Hello Team,
I am experiencing significant unreliability in the update frequency of my fitness data. I am currently utilizing a Garmin device in conjunction with the Garmin Connect application, and I have granted all necessary permissions to Stepsmash.
Periodically, updates from Garmin Connect to Stepsmash can experience delays of up to 20 hours. Furthermore, these updates often only occur after repeated unlinking and relinking of my Garmin application within Stepsmash.
Welcome to the StepSmash Community!
Are you seeing these delays occur after you’ve already synced your Garmin to Garmin Connect? Are Steps, Active Minutes, and Distance all always behind, or are you seeing some of those metrics stay current while others lag behind?
We’ve been investigating and it looks like your Garmin account is updating once or twice a day, which is about what we would expect to see. Garmin watches by default seem to only sync themselves to Garmin Connect every 12-24 hours, and Garmin Connect pushes new data to StepSmash after a watch sync.
Do you happen to recall if you had checked Garmin Connect for new data while going through these troubleshooting steps?