Hi there,
I have a problem going on for a while iam using the Xiaomi Band 9 pro combined with Apple Health and it always takes forever to sync my active minutes. Sometimes I have to disconnect my Apple Health and connect again but that doesn’t help anymore now.
just wanted to let you know bug iam having so much fun with the bingos!
justin
August 10, 2026, 7:00pm
2
Welcome to StepSmash! We’re sorry you’re experiencing this issue. We’ll take a look and figure out what is going on!
Thank you I have finished a workout with active minutes and it won’t sync for my active bingo
justin
August 12, 2026, 2:00pm
4
We think we’ve narrowed down on the underlying issue and we’ve pushed an over-the-air patch.
Thanks so much for reporting the problem, and we’re happy to hear you’re enjoying Smash Bingo!
Patch Release - August 12, 2026
When syncing from Apple Health, StepSmash has historically used Exercise Time for Active Minutes when an Apple Watch is present. Apple Watch was previously the only device able to write to this metric, so if Exercise Time was empty, StepSmash would fall back to our heart-rate-based Active Zone Minutes calculation.
We’ve recently started seeing rare cases where Exercise Time contains data even when someone doesn’t have an Apple Watch. It appears iOS 26 relaxed som…
justin:
Continuing the discussion from Active minutes won’t sync :
We think we’ve narrowed down on the underlying issue and we’ve pushed an over-the-air patch.
Thanks so much for reporting the problem, and we’re happy to hear you’re enjoying Smash Bingo!
Hi!
Thank you so much for the quick update and for looking into this!
I’m genuinely impressed by how quickly you investigate reports and push out fixes.
I’ll keep an eye on my Active Minutes with the new patch and let you know if I notice anything unusual.
And yes, I’m definitely enjoying Smash Bingo – it’s such a fun addition to the app!
Thanks again for all your help and the quick fix!
Best,
Carina
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