# \#support **URL:** https://community.stepsmash.com/tag/support/3.md [Latest](https://community.stepsmash.com/latest.md) · [Categories](https://community.stepsmash.com/categories.md) · [Tags](https://community.stepsmash.com/tags.md) --- ## [Samsung Health syncing issues](https://community.stepsmash.com/t/samsung-health-syncing-issues/231)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 1\ **Last updated:** [October 16, 2026, 6:54pm UTC](https://community.stepsmash.com/t/samsung-health-syncing-issues/231 "2026-10-16T18:54:23Z")
We’re temporarily disabling Personal Challenges for accounts using Samsung Health due to a sync issue affecting several users. If you’re currently unable to sync with Samsung Health, please follow these steps: Open Ste… --- ## [Not fully syncing/tracking](https://community.stepsmash.com/t/not-fully-syncing-tracking/206)
**Author:** [@nick\_s](https://community.stepsmash.com/u/nick_s)\ **Replies:** 13\ **Last updated:** [October 15, 2026, 7:30pm UTC](https://community.stepsmash.com/t/not-fully-syncing-tracking/206 "2026-10-15T19:30:04Z")
For some reason things aren’t fully syncing. The Health Connect has all metrics turned on for tracking. It’s clearly transferring my steps even if not accurately. But not my miles or active minutes at all. --- ## [Oura Integration FAQ](https://community.stepsmash.com/t/oura-integration-faq/174)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [June 30, 2026, 3:25pm UTC](https://community.stepsmash.com/t/oura-integration-faq/174 "2026-06-30T15:25:31Z")
StepSmash supports syncing activity data directly from your Oura Ring. Once linked, your steps, distance, and Active Zone Minutes from Oura count toward your StepSmash games. How It Works The Oura integration connects d… --- ## [Share link doesn't pass on any information, brings users only to app store. No deeplinking](https://community.stepsmash.com/t/share-link-doesnt-pass-on-any-information-brings-users-only-to-app-store-no-deeplinking/151)
**Author:** [@jonathan\_d](https://community.stepsmash.com/u/jonathan_d)\ **Replies:** 4\ **Last updated:** [June 29, 2026, 2:54pm UTC](https://community.stepsmash.com/t/share-link-doesnt-pass-on-any-information-brings-users-only-to-app-store-no-deeplinking/151 "2026-06-29T14:54:17Z")
Hi! When trying to use the Share button on the Friends tab, the share tray pops up as intended. However the share feature only sends out the following, with no info linking the user id for easy friend adding. There is… --- ## [Google Health Integration FAQ](https://community.stepsmash.com/t/google-health-integration-faq/157)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [June 19, 2026, 3:34pm UTC](https://community.stepsmash.com/t/google-health-integration-faq/157 "2026-06-19T15:34:09Z")
StepSmash Google Health Integration StepSmash supports syncing your activity data directly from Google Health. Once linked, your steps, distance, and Active Zone Minutes can be used in StepSmash games. … --- ## [Do you need Premium to migrate StepSmash to Google Health?](https://community.stepsmash.com/t/do-you-need-premium-to-migrate-stepsmash-to-google-health/152)
**Author:** [@debbie\_b](https://community.stepsmash.com/u/debbie_b)\ **Replies:** 3\ **Last updated:** [June 13, 2026, 1:58pm UTC](https://community.stepsmash.com/t/do-you-need-premium-to-migrate-stepsmash-to-google-health/152 "2026-06-13T13:58:08Z")
Hello Justin, I do see message on StepSmash about migrating to Google Health aka Fitbit. I am with Google Health, before I click the Migrate button, is this available to only ones with Premium accounts? Thank you --- ## [FitBark Integration FAQ](https://community.stepsmash.com/t/fitbark-integration-faq/116)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [May 20, 2026, 4:00am UTC](https://community.stepsmash.com/t/fitbark-integration-faq/116 "2026-05-20T04:00:00Z")
StepSmash FitBark Integration FAQ StepSmash supports syncing activity data directly from FitBark, so your dog can join Smash Bingo and Daily Bingo games alongside you. Once linked, your dog’s FitBark data powers their ow… --- ## [New here ….help!](https://community.stepsmash.com/t/new-here-help/132)
**Author:** [@jodi\_h](https://community.stepsmash.com/u/jodi_h)\ **Replies:** 1\ **Last updated:** [April 20, 2026, 1:45pm UTC](https://community.stepsmash.com/t/new-here-help/132 "2026-04-20T13:45:00Z")
I don’t even see the bingo board to flip any tiles. Am beginning to think I shouldn’t have paid for this app. Anyone else using it? --- ## [Log in error - Google credentials](https://community.stepsmash.com/t/log-in-error-google-credentials/105)
**Author:** [@anzaan\_d](https://community.stepsmash.com/u/anzaan_d)\ **Replies:** 2\ **Last updated:** [February 4, 2026, 7:43pm UTC](https://community.stepsmash.com/t/log-in-error-google-credentials/105 "2026-02-04T19:43:04Z")
Hi there. I often get an error when opening the app. For some reason it is asking me to sign in again (I don’t actively log out), and normally use Google credentials to log in. Then I get an error (long error message in … --- ## [Cannot see the board after the latest update](https://community.stepsmash.com/t/cannot-see-the-board-after-the-latest-update/102)
**Author:** [@david\_b](https://community.stepsmash.com/u/david_b)\ **Replies:** 4\ **Last updated:** [January 28, 2026, 6:29pm UTC](https://community.stepsmash.com/t/cannot-see-the-board-after-the-latest-update/102 "2026-01-28T18:29:21Z")
I can’t see my board after newest update. smashstep opens but when I click on current board it opens section on how to use app. No button to skip intro and go to current board. --- ## [Active minutes from Garmin](https://community.stepsmash.com/t/active-minutes-from-garmin/87)
**Author:** [@margaretha\_d](https://community.stepsmash.com/u/margaretha_d)\ **Replies:** 11\ **Last updated:** [January 27, 2026, 6:38pm UTC](https://community.stepsmash.com/t/active-minutes-from-garmin/87 "2026-01-27T18:38:38Z")
Hello! This a great app - we love the Bingo challenge. I have noticed in the past couple of Bingo challenges that my active minutes from non-walking activities are not pushed from the Garmin app. As an example, I biked… --- ## [Health Connect FAQ](https://community.stepsmash.com/t/health-connect-faq/93)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [January 22, 2026, 8:25pm UTC](https://community.stepsmash.com/t/health-connect-faq/93 "2026-01-22T20:25:27Z")
StepSmash Health Connect Integration StepSmash supports syncing your activity data directly from Health Connect on Android. Once linked, your steps, distance, and Active Zone Minutes can be used in StepSmash games. What… --- ## [How Active Minutes Work in StepSmash](https://community.stepsmash.com/t/how-active-minutes-work-in-stepsmash/90)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [January 21, 2026, 8:53pm UTC](https://community.stepsmash.com/t/how-active-minutes-work-in-stepsmash/90 "2026-01-21T20:53:47Z")
How Active Minutes Work in StepSmash Active Minutes measure time spent doing physical activity that elevates your heart rate or gets you moving at a sustained pace. This guide explains how StepSmash calculates Active Min… --- ## [Finding and Adding Friends in StepSmash](https://community.stepsmash.com/t/finding-and-adding-friends-in-stepsmash/85)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [January 6, 2026, 2:37pm UTC](https://community.stepsmash.com/t/finding-and-adding-friends-in-stepsmash/85 "2026-01-06T14:37:29Z")
Finding and Adding Friends in StepSmash StepSmash is more fun with friends! Here’s everything you need to know about finding people you know and growing your friends list. Accessing the Friends Screen Tap the Friends ta… --- ## [Are active zone minutes the only minutes that count?](https://community.stepsmash.com/t/are-active-zone-minutes-the-only-minutes-that-count/79)
**Author:** [@patty\_h](https://community.stepsmash.com/u/patty_h)\ **Replies:** 5\ **Last updated:** [December 22, 2025, 12:53pm UTC](https://community.stepsmash.com/t/are-active-zone-minutes-the-only-minutes-that-count/79 "2025-12-22T12:53:33Z")
Are active zone minutes the only minutes that count? If so, this is quite frustrating to me. After being diagnosed with congestive heart failure and getting on meds that bring my heart rate down, and being very out of … --- ## [Chat and Chat Preferences FAQ](https://community.stepsmash.com/t/chat-and-chat-preferences-faq/66)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [November 11, 2025, 9:24pm UTC](https://community.stepsmash.com/t/chat-and-chat-preferences-faq/66 "2025-11-11T21:24:09Z")
Chat FAQ :warning: Some users have reported issues where the Chat tab in games does not load. It appears that this is due to certain ad-blocker or tracker-blocking apps, particularly on Android. If you are using one of … --- ## [Garmin Connect FAQ](https://community.stepsmash.com/t/garmin-connect-faq/49)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [October 15, 2025, 2:35pm UTC](https://community.stepsmash.com/t/garmin-connect-faq/49 "2025-10-15T14:35:40Z")
StepSmash Garmin Connect Integration StepSmash supports syncing your activity data directly from your Garmin Connect account. Once linked, your steps, distance, and Active Zone Minutes from Garmin will automatically coun… --- ## [Profile picture ](https://community.stepsmash.com/t/profile-picture/36)
**Author:** [@caty](https://community.stepsmash.com/u/caty)\ **Replies:** 2\ **Last updated:** [September 26, 2025, 3:42pm UTC](https://community.stepsmash.com/t/profile-picture/36 "2025-09-26T15:42:38Z")
I can’t seem to update my profile picture. I followed the “Manage Profile Photo” link in the app and created a Gravatar account, and added a profile picture there. But it hasn’t come over to the app. Any ideas? Absolute… --- ## [Subscription how](https://community.stepsmash.com/t/subscription-how/34)
**Author:** [@priscilla](https://community.stepsmash.com/u/priscilla)\ **Replies:** 2\ **Last updated:** [September 24, 2025, 7:40pm UTC](https://community.stepsmash.com/t/subscription-how/34 "2025-09-24T19:40:03Z")
I tried to play 3 Times for a subscription, but it still tills me to update. Hopefully i won’t get charged 3 Times… And how toget it to work? --- ## [Samsung Health FAQ](https://community.stepsmash.com/t/samsung-health-faq/32)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [September 23, 2025, 4:32pm UTC](https://community.stepsmash.com/t/samsung-health-faq/32 "2025-09-23T16:32:07Z")
StepSmash Samsung Health Integration StepSmash supports syncing your activity data directly from Samsung Health on Android. Once linked, your steps, distance, and Active Zone Minutes can be used in StepSmash games. … --- ## [Apple Health FAQ](https://community.stepsmash.com/t/apple-health-faq/31)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [September 23, 2025, 4:17pm UTC](https://community.stepsmash.com/t/apple-health-faq/31 "2025-09-23T16:17:52Z")
StepSmash Apple Health Integration StepSmash supports syncing your activity data directly from Apple Health on your iPhone. Once linked, your steps, distance, and Active Zone Minutes can be used in StepSmash games. … --- ## [Fitbit Integration FAQ](https://community.stepsmash.com/t/fitbit-integration-faq/30)
**Author:** [@justin](https://community.stepsmash.com/u/justin)\ **Replies:** 0\ **Last updated:** [September 23, 2025, 4:02pm UTC](https://community.stepsmash.com/t/fitbit-integration-faq/30 "2025-09-23T16:02:58Z")
StepSmash Fitbit Integration :police\_car\_light: The Fitbit integration is no longer available unless your StepSmash account is already connected to Fitbit. To sync a Fitbit device to StepSmash please use the Google Heal…