# Samsung Health syncing issues

**URL:** <https://community.stepsmash.com/t/samsung-health-syncing-issues/231>\
**Category:** Announcements\
**Tags:** support, release-notes\
**Created:** [October 16, 2026, 6:53pm UTC](https://community.stepsmash.com/t/samsung-health-syncing-issues/231 "2026-10-16T18:53:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![justin\_v](https://community.stepsmash.com/user_avatar/community.stepsmash.com/justin_v/32/432_2.png) [@justin\_v](https://community.stepsmash.com/u/justin_v)\
**Post date:** [October 16, 2026, 6:53pm UTC](https://community.stepsmash.com/t/samsung-health-syncing-issues/231/1 "2026-10-16T18:53:30Z")

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We’re temporarily disabling [Personal Challenges](https://community.stepsmash.com/t/stepsmash-1-13-personal-challenges-and-more-badges/221) for accounts using Samsung Health due to a sync issue affecting several users. If you’re currently unable to sync with Samsung Health, please follow these steps:

- Open StepSmash and tap the ⚙ icon
- Scroll to the bottom of the screen where the StepSmash version is displayed
- Verify that the version is `1.13.1`. If it isn’t, update StepSmash through your device’s app store
- Once you’re on `1.13.1`, close StepSmash completely and dismiss it from recent apps
- Open StepSmash and try linking your Samsung Health account again

These steps ensure you’re running our latest hotfix, which temporarily disables Personal Challenges for Samsung Health accounts and restores syncing. This fix will also be included in StepSmash `1.13.2`, coming to the App Store and Google Play early next week.

We’re working with our contacts at Samsung to understand the underlying issue and will update this thread when we have a resolution.

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<div class="post-metadata">

**Author:** ![justin\_v](https://community.stepsmash.com/user_avatar/community.stepsmash.com/justin_v/32/432_2.png) [@justin\_v](https://community.stepsmash.com/u/justin_v)\
**Post date:** [October 16, 2026, 6:54pm UTC](https://community.stepsmash.com/t/samsung-health-syncing-issues/231/2 "2026-10-16T18:54:23Z")

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We’re going to leave this announcement post unlocked. If you’re experiencing this issue, and after following the steps above are not able to sync your Samsung Health account, reply to this thread and we’d be happy to help.