# No sync

**URL:** <https://community.stepsmash.com/t/keine-synchronisation/228>\
**Category:** General\
**Created:** [October 11, 2026, 6:58pm UTC](https://community.stepsmash.com/t/keine-synchronisation/228 "2026-10-11T18:58:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![marcella\_o](https://community.stepsmash.com/user_avatar/community.stepsmash.com/marcella_o/32/414_2.png) [@marcella\_o](https://community.stepsmash.com/u/marcella_o)\
**Post date:** [October 11, 2026, 6:58pm UTC](https://community.stepsmash.com/t/keine-synchronisation/228/1 "2026-10-11T18:58:36Z")

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Hi, I had to delete my account because nothing was working anymore. Now all my progress is gone, and I have the Plus subscription but I can’t use the extras. Nothing is syncing. What’s that about?

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**Author:** ![justin\_v](https://community.stepsmash.com/user_avatar/community.stepsmash.com/justin_v/32/432_2.png) [@justin\_v](https://community.stepsmash.com/u/justin_v)\
**Post date:** [October 13, 2026, 1:17pm UTC](https://community.stepsmash.com/t/keine-synchronisation/228/2 "2026-10-13T13:17:28Z")

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Hi @marcella_o! We sent you an email response yesterday, and we’re still working to restore your account. We’ll let you know via your support email when your account is restored.