# Chat - Android App

**URL:** <https://community.stepsmash.com/t/chat-android-app/68>\
**Category:** Support\
**Created:** [November 13, 2025, 10:58am UTC](https://community.stepsmash.com/t/chat-android-app/68 "2025-11-13T10:58:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Nate](https://community.stepsmash.com/letter_avatar_proxy/v4/letter/n/e95f7d/32.png) [@Nate](https://community.stepsmash.com/u/Nate)\
**Post date:** [November 13, 2025, 10:58am UTC](https://community.stepsmash.com/t/chat-android-app/68/1 "2025-11-13T10:58:03Z")

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I’ve updated to the latest version with the new chat feature (1.5.0) but the chat tab is completely blank.

I receive notifications saying that someone has sent a message but when I go into the app there is nothing there. Also there is no way for me to type a message.

 ![1000035215](https://community.stepsmash.com/uploads/default/original/1X/a1c6641a2aace7a3410455b68ac490467d13a0c0.png)

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**Author:** ![justin\_v](https://community.stepsmash.com/user_avatar/community.stepsmash.com/justin_v/32/432_2.png) [@justin\_v](https://community.stepsmash.com/u/justin_v)\
**Post date:** [November 13, 2025, 7:39pm UTC](https://community.stepsmash.com/t/chat-android-app/68/2 "2025-11-13T19:39:10Z")

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I’ve doing some digging and I’m sending you a DM with some questions.

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**Author:** ![justin\_v](https://community.stepsmash.com/user_avatar/community.stepsmash.com/justin_v/32/432_2.png) [@justin\_v](https://community.stepsmash.com/u/justin_v)\
**Post date:** [November 13, 2025, 8:15pm UTC](https://community.stepsmash.com/t/chat-android-app/68/3 "2025-11-13T20:15:44Z")

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An ad block and user privacy tool on Android was blocking the `chat.stream-io-api.com` domain name, which caused the feature to fail.

We’ll get our support docs updated, and add some logic inside the app itself to detect these failures and provide some guidance to future users who come across this.

Folks who happen to have this issue can add an exception for `chat.stream-io-api.com` inside whatever app or tool they’re using, and chat should work as intended going forward.

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**Author:** ![system](https://community.stepsmash.com/uploads/default/original/1X/c8f49647e583e237d0ad1836501d458c5d76b2e7.svg) [@system](https://community.stepsmash.com/u/system)\
**Post date:** [November 15, 2025, 8:16pm UTC](https://community.stepsmash.com/t/chat-android-app/68/4 "2025-11-15T20:16:02Z")

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Closed on November 15, 2025, 8:16pm UTC

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