# Support **URL:** https://community.stepsmash.com/c/support/7.md [Latest](https://community.stepsmash.com/latest.md) · [Categories](https://community.stepsmash.com/categories.md) · [Tags](https://community.stepsmash.com/tags.md) --- ## [Personal Challenges FAQ](https://community.stepsmash.com/t/personal-challenges-faq/219)
**Author:** [@justin\_v](https://community.stepsmash.com/u/justin_v)\ **Replies:** 0\ **Last updated:** [October 2, 2026, 6:35pm UTC](https://community.stepsmash.com/t/personal-challenges-faq/219 "2026-10-02T18:35:14Z")
Personal Challenges FAQ Personal Challenges are goals you work toward on your own. Reach the goal before the challenge ends and you’ll earn a badge for your profile. How Personal Challenges work You’ll find available P… --- ## [Chat and Chat Preferences FAQ](https://community.stepsmash.com/t/chat-and-chat-preferences-faq/66)
**Author:** [@justin\_v](https://community.stepsmash.com/u/justin_v)\ **Replies:** 0\ **Last updated:** [November 11, 2025, 9:24pm UTC](https://community.stepsmash.com/t/chat-and-chat-preferences-faq/66 "2025-11-11T21:24:09Z")
Chat FAQ :warning: Some users have reported issues where the Chat tab in games does not load. It appears that this is due to certain ad-blocker or tracker-blocking apps, particularly on Android. If you are using one of … --- ## [About the Support category](https://community.stepsmash.com/t/about-the-support-category/27)
**Author:** [@justin\_v](https://community.stepsmash.com/u/justin_v)\ **Replies:** 0\ **Last updated:** [September 23, 2025, 3:40pm UTC](https://community.stepsmash.com/t/about-the-support-category/27 "2025-09-23T15:40:45Z")
Find documentation for StepSmash features and get help and customer support from staff and the community --- ## [Game crashes when adding an emoji](https://community.stepsmash.com/t/game-crashes-when-adding-an-emoji/235)
**Author:** [@laura\_d1](https://community.stepsmash.com/u/laura_d1)\ **Replies:** 1\ **Last updated:** [October 30, 2026, 9:29pm UTC](https://community.stepsmash.com/t/game-crashes-when-adding-an-emoji/235 "2026-10-30T21:29:00Z")
I’m running into the game crashing when I try to add an emoji here. --- ## [Paid StepSmash+ Subscription Not Working](https://community.stepsmash.com/t/paid-stepsmash-subscription-not-working/233)
**Author:** [@user5](https://community.stepsmash.com/u/user5)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 8:30pm UTC](https://community.stepsmash.com/t/paid-stepsmash-subscription-not-working/233 "2026-10-23T20:30:58Z")
Hello StepSmash Support, I paid for a yearly StepSmash+ subscription, but Daily Bingo kept asking me to subscribe again, even though I had already paid. I tried Restore Purchases, but nothing happened. Because I could… --- ## [Not syncing active minutes or distance](https://community.stepsmash.com/t/not-syncing-active-minutes-or-distance/232)
**Author:** [@alysha\_c](https://community.stepsmash.com/u/alysha_c)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 6:33pm UTC](https://community.stepsmash.com/t/not-syncing-active-minutes-or-distance/232 "2026-10-20T18:33:04Z")
I use apple health and my active minutes + distance have not been able to sync ever since I started my account. Any way to fix? --- ## [Not fully syncing/tracking](https://community.stepsmash.com/t/not-fully-syncing-tracking/206)
**Author:** [@nick\_s](https://community.stepsmash.com/u/nick_s)\ **Replies:** 13\ **Last updated:** [October 15, 2026, 7:30pm UTC](https://community.stepsmash.com/t/not-fully-syncing-tracking/206 "2026-10-15T19:30:04Z")
For some reason things aren’t fully syncing. The Health Connect has all metrics turned on for tracking. It’s clearly transferring my steps even if not accurately. But not my miles or active minutes at all. --- ## [Daily Board Missing](https://community.stepsmash.com/t/daily-board-missing/224)
**Author:** [@k\_c](https://community.stepsmash.com/u/k_c)\ **Replies:** 2\ **Last updated:** [October 7, 2026, 6:50pm UTC](https://community.stepsmash.com/t/daily-board-missing/224 "2026-10-07T18:50:26Z")
Hi, For the past 2 days I get notified that my daily board is available but when I go into the app there is no board. Do you have any suggestions? --- ## [Stepsmash+ subscription issues](https://community.stepsmash.com/t/stepsmash-subscription-issues/218)
**Author:** [@ambii\_g](https://community.stepsmash.com/u/ambii_g)\ **Replies:** 2\ **Last updated:** [September 21, 2026, 2:49pm UTC](https://community.stepsmash.com/t/stepsmash-subscription-issues/218 "2026-09-21T14:49:38Z")
I wanted to create a bingo game but it said I needed to"upgrade to stepsmash+". So I figured my payment didn’t go through for whatever reason. So I clicked to subscribe and it said I was already active and it won’t all… --- ## [Google Health (fitbit) not syncing all steps](https://community.stepsmash.com/t/google-health-fitbit-not-syncing-all-steps/208)
**Author:** [@kristen\_c](https://community.stepsmash.com/u/kristen_c)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 8:19pm UTC](https://community.stepsmash.com/t/google-health-fitbit-not-syncing-all-steps/208 "2026-08-21T20:19:28Z")
I have been manually syncing to step smash and it seems that my Monday/Tuesday steps didn’t sync this week. These are my steps per Google Health - Stepsmash is only picking up today/yesterday --- ## [Active minutes subtracting from totals](https://community.stepsmash.com/t/active-minutes-subtracting-from-totals/202)
**Author:** [@nattasha\_b](https://community.stepsmash.com/u/nattasha_b)\ **Replies:** 4\ **Last updated:** [August 1, 2026, 6:29pm UTC](https://community.stepsmash.com/t/active-minutes-subtracting-from-totals/202 "2026-08-01T18:29:36Z")
I have noticed for some time now that my active minutes will appear in StepSmash after syncing and then a few minutes later they will subtract. In some cases it will show initially that I will have a new tile to flip - … --- ## [Active Minutes will not show in Bingo challenges](https://community.stepsmash.com/t/active-minutes-will-not-show-in-bingo-challenges/192)
**Author:** [@willow\_d](https://community.stepsmash.com/u/willow_d)\ **Replies:** 2\ **Last updated:** [July 6, 2026, 1:58pm UTC](https://community.stepsmash.com/t/active-minutes-will-not-show-in-bingo-challenges/192 "2026-07-06T13:58:03Z")
Hi, I love the Bingo challenges. I have a fitbit Inspire HR which does not have Active Zone Minutes, but uses the old active minutes metric. Unfortunately my active minutes will not show up in Stepsmash. I have done a… --- ## [Small bugs in challenges](https://community.stepsmash.com/t/small-bugs-in-challenges/183)
**Author:** [@sanuneuitamgradele](https://community.stepsmash.com/u/sanuneuitamgradele)\ **Replies:** 6\ **Last updated:** [July 2, 2026, 7:38pm UTC](https://community.stepsmash.com/t/small-bugs-in-challenges/183 "2026-07-02T19:38:32Z")
Hey there, just dropping a few small bugs I’ve noticed, nothing breaking, just a bit annoying sometimes when entering a bingo game all the availabilie activity is set to 0, even if you are notified that you have a numb… --- ## [Oura Integration FAQ](https://community.stepsmash.com/t/oura-integration-faq/174)
**Author:** [@justin\_v](https://community.stepsmash.com/u/justin_v)\ **Replies:** 0\ **Last updated:** [June 30, 2026, 3:25pm UTC](https://community.stepsmash.com/t/oura-integration-faq/174 "2026-06-30T15:25:31Z")
StepSmash supports syncing activity data directly from your Oura Ring. Once linked, your steps, distance, and Active Zone Minutes from Oura count toward your StepSmash games. How It Works The Oura integration connects d… --- ## [Google Health Integration FAQ](https://community.stepsmash.com/t/google-health-integration-faq/157)
**Author:** [@justin\_v](https://community.stepsmash.com/u/justin_v)\ **Replies:** 0\ **Last updated:** [June 19, 2026, 3:34pm UTC](https://community.stepsmash.com/t/google-health-integration-faq/157 "2026-06-19T15:34:09Z")
StepSmash Google Health Integration StepSmash supports syncing your activity data directly from Google Health. Once linked, your steps, distance, and Active Zone Minutes can be used in StepSmash games. … --- ## [Steps not adding up from garmin watch](https://community.stepsmash.com/t/steps-not-adding-up-from-garmin-watch/153)
**Author:** [@emma\_s](https://community.stepsmash.com/u/emma_s)\ **Replies:** 13\ **Last updated:** [June 17, 2026, 2:43pm UTC](https://community.stepsmash.com/t/steps-not-adding-up-from-garmin-watch/153 "2026-06-17T14:43:50Z")
I recently got a garmin watch and even though the apps are syncing the steps aren’t adding up on step smash. I’ve done 13k steps on my watch and it says 109 steps on step smash.. I’ve disconnected the app, reset the app… --- ## [Do you need Premium to migrate StepSmash to Google Health?](https://community.stepsmash.com/t/do-you-need-premium-to-migrate-stepsmash-to-google-health/152)
**Author:** [@debbie\_b](https://community.stepsmash.com/u/debbie_b)\ **Replies:** 3\ **Last updated:** [June 13, 2026, 1:58pm UTC](https://community.stepsmash.com/t/do-you-need-premium-to-migrate-stepsmash-to-google-health/152 "2026-06-13T13:58:08Z")
Hello Justin, I do see message on StepSmash about migrating to Google Health aka Fitbit. I am with Google Health, before I click the Migrate button, is this available to only ones with Premium accounts? Thank you --- ## [Can’t see message compose window](https://community.stepsmash.com/t/can-t-see-message-compose-window/143)
**Author:** [@patty\_b](https://community.stepsmash.com/u/patty_b)\ **Replies:** 3\ **Last updated:** [May 20, 2026, 9:21pm UTC](https://community.stepsmash.com/t/can-t-see-message-compose-window/143 "2026-05-20T21:21:55Z")
Can’t see the message compose window when typing; the keyboard blocks it. Mysteriously, it shows up if I switch to the emoji keyboard. I’m on an iPhone 16 Pro. --- ## [“At least 3 people needed” shown in error](https://community.stepsmash.com/t/at-least-3-people-needed-shown-in-error/133)
**Author:** [@patty\_b](https://community.stepsmash.com/u/patty_b)\ **Replies:** 3\ **Last updated:** [May 20, 2026, 9:21pm UTC](https://community.stepsmash.com/t/at-least-3-people-needed-shown-in-error/133 "2026-05-20T21:21:42Z")
We have more than five people in our Monday-Friday step challenge every week, and yet we always get this banner saying we need at least three people to award badges. Seems like a bug? --- ## [FitBark Integration FAQ](https://community.stepsmash.com/t/fitbark-integration-faq/116)
**Author:** [@justin\_v](https://community.stepsmash.com/u/justin_v)\ **Replies:** 0\ **Last updated:** [May 20, 2026, 4:00am UTC](https://community.stepsmash.com/t/fitbark-integration-faq/116 "2026-05-20T04:00:00Z")
StepSmash FitBark Integration FAQ StepSmash supports syncing activity data directly from FitBark, so your dog can join Smash Bingo and Daily Bingo games alongside you. Once linked, your dog’s FitBark data powers their ow… --- ## [Step counter going crazy high](https://community.stepsmash.com/t/step-counter-going-crazy-high/131)
**Author:** [@patty\_b](https://community.stepsmash.com/u/patty_b)\ **Replies:** 11\ **Last updated:** [May 7, 2026, 11:17pm UTC](https://community.stepsmash.com/t/step-counter-going-crazy-high/131 "2026-05-07T23:17:16Z")
Two people in our workweek challenge last week started showing tens of thousands of extra steps. Their actual step count was much lower. Leaving the game and restarting their phones didn’t help. --- ## [New here ….help!](https://community.stepsmash.com/t/new-here-help/132)
**Author:** [@jodi\_h](https://community.stepsmash.com/u/jodi_h)\ **Replies:** 1\ **Last updated:** [April 20, 2026, 1:45pm UTC](https://community.stepsmash.com/t/new-here-help/132 "2026-04-20T13:45:00Z")
I don’t even see the bingo board to flip any tiles. Am beginning to think I shouldn’t have paid for this app. Anyone else using it? --- ## [Steps mismatch between apps](https://community.stepsmash.com/t/steps-mismatch-between-apps/127)
**Author:** [@sanuneuitamgradele](https://community.stepsmash.com/u/sanuneuitamgradele)\ **Replies:** 14\ **Last updated:** [April 3, 2026, 10:31pm UTC](https://community.stepsmash.com/t/steps-mismatch-between-apps/127 "2026-04-03T22:31:28Z")
I am tracking my steps both in the StepSmash app and in the Samsung health app. The Samsung health is synced perfectly with my watch, but in StepSmash I sometimes have less steps, for example in the step challenge I am … --- ## [Not all steps transferred](https://community.stepsmash.com/t/not-all-steps-transferred/114)
**Author:** [@edyta\_s](https://community.stepsmash.com/u/edyta_s)\ **Replies:** 11\ **Last updated:** [April 3, 2026, 8:23pm UTC](https://community.stepsmash.com/t/not-all-steps-transferred/114 "2026-04-03T20:23:15Z")
My smash step did not sync all steps from Samsung health. I have reset the connection and still not all steps were synced. All permissions are granted in Samsung app and smash steps. --- ## [Can't sync due to daylight saving time change](https://community.stepsmash.com/t/cant-sync-due-to-daylight-saving-time-change/123)
**Author:** [@sanuneuitamgradele](https://community.stepsmash.com/u/sanuneuitamgradele)\ **Replies:** 8\ **Last updated:** [March 30, 2026, 7:30pm UTC](https://community.stepsmash.com/t/cant-sync-due-to-daylight-saving-time-change/123 "2026-03-30T19:30:56Z")
--- ## [Unable to leave completed games](https://community.stepsmash.com/t/unable-to-leave-completed-games/122)
**Author:** [@nick\_h](https://community.stepsmash.com/u/nick_h)\ **Replies:** 1\ **Last updated:** [March 29, 2026, 12:31am UTC](https://community.stepsmash.com/t/unable-to-leave-completed-games/122 "2026-03-29T00:31:42Z")
I’ve been unable to leave games after they are completed for the past week or so. I choose “Leave Game”, and it disappears for a second, then reappears in the list. --- ## [Garmin Fitness update being unreliable](https://community.stepsmash.com/t/garmin-fitness-update-being-unreliable/103)
**Author:** [@christopher\_s](https://community.stepsmash.com/u/christopher_s)\ **Replies:** 2\ **Last updated:** [February 4, 2026, 7:31pm UTC](https://community.stepsmash.com/t/garmin-fitness-update-being-unreliable/103 "2026-02-04T19:31:00Z")
Hello Team, I am experiencing significant unreliability in the update frequency of my fitness data. I am currently utilizing a Garmin device in conjunction with the Garmin Connect application, and I have granted all nec… --- ## [Cannot see the board after the latest update](https://community.stepsmash.com/t/cannot-see-the-board-after-the-latest-update/102)
**Author:** [@david\_b](https://community.stepsmash.com/u/david_b)\ **Replies:** 4\ **Last updated:** [January 28, 2026, 6:29pm UTC](https://community.stepsmash.com/t/cannot-see-the-board-after-the-latest-update/102 "2026-01-28T18:29:21Z")
I can’t see my board after newest update. smashstep opens but when I click on current board it opens section on how to use app. No button to skip intro and go to current board. --- ## [Active minutes from Garmin](https://community.stepsmash.com/t/active-minutes-from-garmin/87)
**Author:** [@margaretha\_d](https://community.stepsmash.com/u/margaretha_d)\ **Replies:** 11\ **Last updated:** [January 27, 2026, 6:38pm UTC](https://community.stepsmash.com/t/active-minutes-from-garmin/87 "2026-01-27T18:38:38Z")
Hello! This a great app - we love the Bingo challenge. I have noticed in the past couple of Bingo challenges that my active minutes from non-walking activities are not pushed from the Garmin app. As an example, I biked… --- ## [Health Connect FAQ](https://community.stepsmash.com/t/health-connect-faq/93)
**Author:** [@justin\_v](https://community.stepsmash.com/u/justin_v)\ **Replies:** 0\ **Last updated:** [January 22, 2026, 8:25pm UTC](https://community.stepsmash.com/t/health-connect-faq/93 "2026-01-22T20:25:27Z")
StepSmash Health Connect Integration StepSmash supports syncing your activity data directly from Health Connect on Android. Once linked, your steps, distance, and Active Zone Minutes can be used in StepSmash games. What… [Next page](https://community.stepsmash.com/c/support/7.md?page=1)